Terms & Conditions

Welcome to Grouven. These Terms and Conditions explain how you can use our website and group buying services. By using Grouven, you agree to these terms.

Grouven provides a group buying platform where customers can join campaigns to unlock better prices when enough buyers join.

To join campaigns or place orders, you may need to create an account.

You are responsible for providing correct contact and delivery details. If we cannot reach you or confirm your order, the order may be delayed or cancelled.

• Provide accurate and complete information.
• Keep your account details safe.
• Use the platform only for legal purposes.
• Be at least 18 years old.

A campaign may need a minimum number of buyers to unlock a discount.

Joining a campaign means you are showing serious interest in buying the product if the campaign reaches its target.

Grouven currently uses Cash on Delivery, so no online payment will be charged.

If the campaign succeeds, we may contact you to confirm your order before delivery.

Campaign prices change based on how many buyers join.

More buyers can unlock lower prices.

If buyers cancel or leave, the price may return to the current tier.

You will always see the current price before confirming your order.

Please provide correct contact and delivery details.

Grouven uses Cash on Delivery, so you pay when you receive your order.

We may contact you to confirm the order before delivery.

You may cancel your order before it is shipped.

Once the order is shipped, cancellation may not be available.

Returns and exchanges follow our return policy.

Eligibility depends on the product type, condition, and whether the product is unused and in its original condition.

Some products may not be returnable for hygiene, personal use, or special product conditions.

If a campaign does not reach its target, the order will not be completed and you will not be charged.

Product availability may change depending on campaign demand and available stock.

If a product becomes unavailable before the campaign is completed, we will notify you.

If you have any questions about these terms, please contact our support team.