Privacy Policy

This Privacy Policy explains how Grouven collects, uses, and protects your information when you use our website, create an account, join campaigns, place orders, or contact us.

By using Grouven, you agree to this Privacy Policy.

We may collect information you provide, such as:

• Full name

• Email address

• Phone number

• Delivery address

• Orders and campaign activity

• Messages sent through Contact Us or support

We may also collect basic technical information, such as device type, browser type, pages visited, and usage activity to improve the platform and keep it secure.

We use your information to:

• Create and manage your account

• Let you join group buying campaigns

• Confirm and deliver orders

• Contact you about your orders or campaigns

• Provide customer support

• Improve Grouven

• Protect the platform from fraud or misuse

We may also send you updates about campaigns or offers, where allowed.

When you join a campaign or place an order, we use your information to confirm your participation, track campaign progress, and arrange delivery if the campaign succeeds.

Your personal information is not shown publicly. Campaign progress may show general numbers, such as how many buyers joined.

Grouven currently uses Cash on Delivery.

This means you pay when you receive your order.

We do not collect or store online card payment details for COD orders.

We use your name, phone number, address, and order details to deliver your order and contact you if needed.

Your delivery information may be shared only with people or services involved in preparing or delivering your order.

We use cookies and similar tools to keep you logged in, remember your preferences, understand website performance, and improve your shopping experience.

You can control cookies from your browser settings, but some features may not work properly if cookies are disabled.

We may use analytics tools to understand how users interact with Grouven.

We may also use marketing tools, such as Meta Pixel or similar services, to measure campaign performance and improve ads.

These tools may collect limited usage data, but we do not sell your personal information.

We do not sell your personal information.

We only share information when needed to:

• Operate Grouven

• Deliver your orders

• Provide customer support

• Use hosting, analytics, or technical services

• Comply with legal requirements

• Protect Grouven and its users

We use reasonable security measures to protect your information.

However, no online system is 100% secure. Please keep your account password safe and contact us if you notice any suspicious activity.

We keep your information as long as needed to provide our services, manage orders, respond to support requests, meet legal requirements, and protect our rights.

When information is no longer needed, we may delete or anonymize it.

You can update your account information from your profile.

You may contact us if you want to ask about your personal data, update it, or request deletion where applicable.

We may update this Privacy Policy from time to time.

If we make important changes, we will try to notify users or highlight the updated policy.

If you have any questions about this Privacy Policy or your personal information, please contact the Grouven support team.